At Mitsis Hotels, our priority is the safety and well-being of our guests and employees. Following the declaration of the coronavirus (COVID-19) a pandemic on March 12, we would like to extend our warmest thoughts to the people who have been affected by this unfortunate event and our deepest appreciation to the healthcare workers and local communities who are fighting against the virus.
We are doing everything we can to provide the safest accommodation to you, as we are closely monitoring the latest developments, standards and protocols related to COVID-19 issued by the World Health Organization (WHO), the Greek government, the Ministry of Health, local health agencies and public health officials. All is in place to keep your health and safety top of mind.
Below is an update of our plans for the next period of time, subject to adjustment given ongoing and unforeseeable changes.
Our Cancellation policy
In accordance with the Greek government’s decision to suspend the operation of all seasonal tourist accommodation until April 30, 2020 until further notice, we are updating our cancellation policy, with a view to offering guests flexibility in their travel plans.
All refundable or non-refundable bookings for the season 2020 with arrival date by 30.04.20 made prior to today through mitsishotels.com, can be modified without penalty until 30.04.20 for future travel through season 2020 or 2021 and we will increase the value of their deposit by 20% (as long as the reservation number of the cancelled reservation is noted on the request), or may be cancelled. Please contact our Hotels & Resorts directly.
All refundable or non-refundable bookings for the season 2020 with arrival date by 30.04.20 made prior to today though other platforms/travel agencies, can be cancelled after contacting them. For new reservations through mitsishotels.com by 30.04.20 for season 2020 or 2021, we will increase the value of their deposit by 20% (as long as the reservation number of the cancelled reservation is noted on the request). Please contact our Hotels & Resorts directly.
Refundable or non-refundable bookings made prior to today and scheduled to arrive between May 1st and end of season 2020, are subject to current cancellation/modification policies. For more information read below our Terms and Conditions.
For new reservations as of today at all Mitsis Hotels with arrival dates between May 1st and May 31, 2020, flexible cancelation policy changes to 50% fee for cancellations 7 days prior to arrival and 100% fee for cancellations 3 days prior to arrival.
Make your reservation online and take advantage of our exclusive rates and packages.
Our Commitment to Health & Safety
Considering the health and safety of our guests and staff as our top priority, we assure you that our integrated Health and Safety plan foresees all measures, specifications and procedures across all hotel departments to address the new COVID-19 and any disease that can transmitted in the community, in accordance to the World Health Organisation, the Greek Ministry of Health and local authorities:
- Intensified cleaning and hygiene protocols
- Extensive cleaning and disinfection across all high-volume touchpoints e.g. WCs, entrances/exits, public areas, as well as exposed surfaces such as door handles, card terminals and elevator buttons with anti-bacterial liquids
- Disinfection of rooms
- Provision of disinfectant dispensers in public areas for our guests
- High standards of food safety and hygiene according to HACCP procedures, strict hand hygiene policies for our team members before eating or preparing food
- Collaboration with certified suppliers
- Doctors on call 24/7 to provide special care to our guests
- Responsible and complying personnel
- Training seminars for the staff
- Awareness campaign at the hotels
In addition to these measures, please visit Centers for Disease Control and Prevention (CDC) to learn more about what you can do to travel more safely.
There are so many journeys ahead of us but right now your Summer Stories can wait for a while… Till then, stay safe!