Services

Either you are travelling on business or pleasure, you will definitely enjoy your stay and the high-quality services offered at Laguna Resort & Spa, the luxurious hotel, member of Mitsis Premium Collection in Crete. Services that guarantee not only a business meeting's or an event's success, but also give you that extra premium touch to make your vacation excellent. Let us spoil you with our world-class service!

List of services

  • Air-conditioning/heating in all hotel areas
  • Amphitheatre outdoor
  • ATM machine at the lobby
  • Baby-sitting upon request (at extra charge)
  • Bilingual Staff
  • Car, motor bike and bicycle rental (at extra charge)
  • Club cars for internal transfer
  • Currency exchange service
  • Daily newspapers and magazines (at extra charge)
  • Environmental awareness and training program
  • Florist on call (at extra charge)
  • Free transfer from and to Heraklion Airport only for online bookings through www.mitsishotels.com
  • Gift to all guests one day before departure.
  • Gift to all kids according to age group upon arrival.
  • Laundry, dry-cleaning & ironing service (at extra charge)
  • Library
  • Lifeguards by the pools and beach
  • Lifts in the main building
  • Medical cover - Doctor on call 24h /or in house in certain hours (at extra charge)
  • Outdoor parking area within the hotel premises (free of charge)
  • Parking area for bus
  • PCR & rapid testing available at €20.00 & €10.00 daily before departure at 08:00-10:00 a.m
  • Photographer service (at extra charge)
  • Pillow choice upon request & upon availability (at extra charge)
  • Pool access elevator for disabled persons
  • Porters / Baggage hold / Luggage storage
  • Reception 24h
  • Salon de beauté with facial and limbs treatments, make up and waxing services (at extra charge)
  • Security 24hrs
  • Shopping arcade with mini market, souvenir shop & jewellery shop, boutique
  • Special gifts according to tier for Mitsis Friends Club guests in the room one day before departure.
  • Transfers (at extra charge)
  • Turndown service
  • TV area air-conditioned
  • Wake up service
  • Website with up-to-date information and photos, direct booking option and guest evaluation
  • Wi-Fi dedicated internet access 2MBPs/user in all hotel areas (free of charge)

 

*Services provided are subject to COVID-19 restrictions. Please consult our staff for more information.