Considering the health and safety of our guests and staff as our top priority, Mitsis Hotels, in consultation with the guidelines of the World Health Organization, the Greek Ministries of Health and Tourism and local authorities, have devised and put to implementation an integrated Health and Safety Plan foreseeing all measures, specifications and procedures across all hotel departments to address the new COVID-19 and any disease that can be transmitted in the community. Our hotels has been recently certified with the National “Health First” Certification by the Hellenic Chamber of Hotels. Management and all staff members are committed to provide not only a carefree and safe stay to our guests, but also their familiar Mitsis experience.
Increased cleaning and disinfection across all high-volume touchpoints and all exposed surfaces. Health stations placed throughout the hotels, including wipes and sanitizers. Education of guests on how to take the necessary precautions. Simple and fast E-check-in/check-out procedures via tablet. Contactless payment of taxes and other services at the Reception. Alcohol-based hand rub, soap, and tissues available in every restroom.
Deep cleaning and disinfection in all guest rooms and bathrooms. Specific sanitation consideration on all high-touch guest room areas using a propriate disinfectant. Unused disposable items are discarded, bed linen from customer rooms that may be contaminated will be kept in separate labeled bags and washed at temperatures of 60-90 degrees, all furniture made out of fabric disinfected with steam cleaners and disinfectants, while rooms will be ventilated after evacuation.
High standards of food safety and hygiene, as well as strict personal hygiene policies for our team members will be followed. All restaurants’ surfaces & furniture will be disinfected after each service and the tables will be cleaned and disinfected after each sitting. Restaurants will operate 24/7 to allow ample time for the seating of guests. Seating capacity will be reduced, and tables will be arranged to allow a maximum of 4 persons for 10 square meters. 24h room service for guests preferring to dine in private.
Disinfection of lounge chairs and sitting areas will take place after each sitting. The lounge chairs around the swimming pool will be in-group of 2 and at least 2 meters away from each other. Meticulous observance and supervision of established procedures, frequent recirculation time of the water at least every 4 hours, frequent chlorine measurements to control its levels, water change, pH control, etc.
Alcohol- based hand sanitizers will be available for guests and employees in different areas throughout the hotels. Such areas include the hotel entrance, the reception, the lobby, the corridors, the food and beverage outlets, the Kids Clubs, the Pool and Spa areas etc.
Air-conditioning & ventilation
All air conditions (split units) in the rooms and public areas are safe to operate. Our hotels’ central ventilation system is maintained to continuous operation with fresh air regarding the latest legislation rules. The circulation of fresh air similarly does not pose any problem to guests’ health and safety
Social distancing actions will include limiting large groups of people coming together. Members with medical conditions may wish to avoid a congregate setting such as a gym or a health club. Sings at the hotel’s public areas will remind our guests to maintain social distancing of at least 1,5m. To ensure proper distancing, our hotels will operate at low occupancy.
Hotel response teams & training
Our hotels will be armed with an internal Response Team, including a member from every department, responsible for keeping a pulse on hotel operations. All Mitsis Hotels personnel have received extensive ongoing training on Health & Safety measures to provide a carefree and safe stay to our guests, implementing the POSI (Prevent of Spread of Infection) guide and all procedures and preventive measures, as described in our Hotels Manual.
Awareness campaign at the hotels
A comprehensive awareness campaign is rolling out in all our hotels, with health & safety measure signs throughout the facilities describing ways to prevent the spread of germs, as well as brochure regarding COVID-19 and its containment in every room.
In order to reduce face-to-face interaction between staff and guests wherever possible, we have implemented new technologies like simple & fast check-in / check-out procedures, online concierge services, online table reservation and more. Our technologies provide reassurance and distancing options for our guests.