Considering the health and safety of our guests and staff as our top priority, Mitsis Hotels, in consultation with the guidelines of the World Health Organization, the Greek Ministries of Health and Tourism and local authorities, have devised and put to implementation an integrated Health and Safety Plan foreseeing all measures, specifications and procedures across all hotel departments to address the new COVID-19 and any disease that can be transmitted in the community. Our hotels has been recently certified with the National “Health First” Certification by the Hellenic Chamber of Hotels. Management and all staff members are committed to provide not only a carefree and safe stay to our guests, but also their familiar Mitsis experience.
Public Areas
Increased cleaning and disinfection across all high-volume touchpoints and all exposed surfaces. Health stations placed throughout the hotels, including wipes and sanitizers. Education of guests on how to take the necessary precautions. Simple and fast E-check-in/check-out procedures via tablet. Contactless payment of taxes and other services at the Reception. Alcohol-based hand rub, soap, and tissues available in every restroom.
Guest Rooms
Deep cleaning and disinfection in all guest rooms and bathrooms.
Dining
High standards of food safety and hygiene, as well as strict personal hygiene policies for our team members will be followed. Restaurants will operate 24/7 to allow ample time for the seating of guests. 24h room service for guests preferring to dine in private.
Hand hygiene
Alcohol- based hand sanitizers will be available for guests and employees in different areas throughout the hotels. Such areas include the hotel entrance, the reception, the lobby, the corridors, the food and beverage outlets, the Kids Clubs, the Pool and Spa areas etc.
Air-conditioning & ventilation
All air conditions (split units) in the rooms and public areas are safe to operate. Our hotels’ central ventilation system is maintained to continuous operation with fresh air regarding the latest legislation rules. The circulation of fresh air similarly does not pose any problem to guests’ health and safety
Hotel response teams & training
Our hotels will be armed with an internal Response Team, including a member from every department, responsible for keeping a pulse on hotel operations. All Mitsis Hotels personnel have received extensive ongoing training on Health & Safety measures to provide a carefree and safe stay to our guests, implementing the POSI (Prevent of Spread of Infection) guide and all procedures and preventive measures, as described in our Hotels Manual.
Awareness campaign at the hotels
A comprehensive awareness campaign is rolling out in all our hotels, with health & safety measure signs throughout the facilities describing ways to prevent the spread of germs, as well as brochure regarding COVID-19 and its containment in every room.
New technologies
In order to reduce face-to-face interaction between staff and guests wherever possible, we have implemented new technologies like simple & fast check-in / check-out procedures, online concierge services, online table reservation and more. Our technologies provide reassurance and distancing options for our guests.
#MitsisSafeSummer is here and we are ready to welcome you back to an all-safe environment with a detailed prevention plan for every hotel area, world-class health & safety measures and PCR testing available for all of you at €20.00! All is in place to experience the summer you deserve in Greece!