Terms of use

These terms of use (hereinafter referred to as “Terms of Use” together with our Privacy Policy and our Cookies Policy constitute the entire agreement and the terms and conditions that apply when you visit and make use of our website under the domain https://www.mitsishotels.com/ (hereinafter referred to as the “Site”). Your access to and use of the Site is subject to these Terms of Use and all applicable laws and regulations. Please read these Terms of Use carefully before you start to use this Site. By using our Site, you indicate that you accept these Terms of Use and that you agree to abide by them. If you do not agree with these Terms of Use, please refrain from using our Site.

This Site is operated by Mitsis Group of Companies that uses the trade name “Mitsis Hotels”, all incorporated in Greece (Mitsis Hotels). The company K.MITSIS FILOXENIA S.A., 12, Filotheis Street, Galatsi, 11147, Athens, Greece operates this Site on behalf of and for all companies, members of Mitsis Hotels.

All references to ‘our’, ‘us’ or ‘we’, in these Terms of Use are deemed to refer to Mitsis Hotels. All references to “you”, “users” or our “Customers” are deemed to include any internet user that visits, serfs and / or uses our Site or our services through our Site as well as for any other purpose mentioned herein.  

1.    ACCESSING OUR SITE

1.1 Access to our Site is permitted on a temporary basis, and we reserve the right to withdraw or amend the services we provide on our Site without notice as herein provided. We will not be liable if for any reason our Site is unavailable at any time or for any period or reason whatsoever.

1.2 From time to time we may restrict access to some parts of our Site or our entire Site to users. If the need arises, we may suspend access to our Site or discontinue its operation indefinitely.

1.3 If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential, and you must not disclose it to any third party. We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our opinion you have failed to comply with any of the provisions of these Terms of Use.

1.4 You are responsible for making all arrangements necessary for you to have access to our Site. You are also responsible for ensuring that all persons who access our Site through your internet connection are made aware of these Terms of Use and comply with them.

1.5 In order to be able to use this Site or order any products or services therein you must be over 18 years old. In case you do not meet this requirement, we have the right to deny access to our Site, terminate any account you may have created and cancel any reservation, booking or other order you may have placed through our Site, without prejudice to any other of our rights in law.

2.    SERVICES

2.1 Mitsis Hotels companies promote their products and services and may provide services through this Site. In this context, you may make reservations or bookings for Mitsis Hotels accommodation services. Any and all issues pertaining to bookings and reservations as well as our payment and cancellation policies are included in our General Terms & Conditions (found in https://www.mitsishotels.com/terms/). You are advised to read them carefully before making any booking or reservation in our hotels. In any case, Mitsis Hotels are not bound by any offer or publication in our Site or any fees, price table and offer. Any order, booking or reservation will only be valid for our Customers, if a relevant Booking Confirmation is received by the Customer according to our General Terms & Conditions. 

2.2 All prices on our Site are in Euros. If you make an order, booking or reservation from outside Greece or from a Country other than a European Union Member State that has adopted as its official currency the Euro, you should consult with your bank in advance, since in certain cases banks and / or credit card companies may charge additional fees for conversion or other reasons.

2.3 In case you use this Site for the purpose of ordering products or services, you undertake and warrant that:

a) You are over 18 years old;
b) You have the right and legal authority to be bound by your order, booking or reservation and in any event to make any transaction with us;
c) In case you place orders or make reservations or bookings on behalf of third parties, you have the necessary representation rights and privileges according to applicable law and that you will inform that third person about the applicable provisions, terms and conditions mentioned herein;
d) All information supplied by you on this Site are true, accurate, current and complete; and
e) You will not make any misleading or fraudulent booking, reservation or order and you will refrain from any action that could lead to damages for either Mitsis Hotels or their customers and partners.

2.4 You are not allowed to make reservations or bookings for more than five (5) rooms for a specific period of time. In case you need to make additional bookings or reservations you shall contact directly with Mitsis Hotels and make a special arrangement.

3.    THIRD PARTY SERVICES

3.1 We may allow third parties to provide their products and services through this Site or to connect their ordering platforms with this Site, in order to sell such products or services to our Customers. We encourage such third parties to acquire valid insurance policies and comply with market standards and other health and safety regulations. However, we have no control over such third parties and it is not possible for us to know their policies, standards and terms of use. For this reason, when you order products or services of such third parties through our Site, you are advised to read carefully their terms and conditions and be informed about the health and security standards adopted by such third parties. In all cases, when you place an order for products or services of such third parties through our Site, you do so on your own free will, choice, responsibility and risk; we have no obligation for the sale of products or the execution of services of such third parties, we may not be held liable for any damage, injury or accident you may incur by using such third party services nor can we assume any liability thereof. 

3.2 By purchasing online through our Site any product or service provided by a third party you agree to abide to their applicable terms and conditions, including but not limited to their payment and cancellation policies, any availability or other restrictions they may have in place as well as their limitation of liability and indemnification provisions.

4.    ACCESS RESTRICTION

4.1 We have the right to forbid and/or interrupt the transmission of the Site (or the operation of several of its services) to any user, as long as we believe, according to our reasonable judgment, that this access may jeopardize us, our network or systems and / or the user and / or any third party, as well as that the user has violated these Terms of Use and / or the applicable Law.

4.2 We reserve the right to suspend the operation of the Site (or the operation of several of its services) because of update or upgrade works, software improvements or improvement of its security functions. In this case, the Site will not be accessible by the users.

5.    INTELLECTUAL PROPERTY RIGHTS

5.1 This Site and all copyright and other intellectual property rights in all text, design, trade names, logos, slogans, graphics, icons, images, pictures, videos and other materials on this Site (the “Content”) are the property of Mitsis Group of Companies, Mitsis Hotels and all our affiliate companies or are included with the permission of the relevant owner.

5.2 Your use of any Content, except as provided in these Terms of Use, without the written permission of us or the Content owner is strictly prohibited. We will enforce our intellectual property rights to the fullest extent permitted by applicable Law, including the seeking of criminal prosecution.

5.3 You are hereby permitted to use the Site as follows:

a) You may print off one copy, and may download extracts, of any page(s) from our Site for your personal reference and you may draw the attention of others within your organisation to materials posted on our Site.
b) You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.
c) Our status (and that of any identified contributors) as the authors of material on our Site must always be acknowledged.
d) You must not use any part of the materials on our Site for commercial purposes without obtaining a license to do so from us or our licensors.
e) If you print off, copy or download any part of our Site in breach of these Terms of Use, your right to use our Site will cease immediately and you must, at our option, return or destroy any copies you have made of such materials.
f) As a condition for your access to and use of this Site, you warrant to us that you will not use this Site for any purpose that is prohibited by these Terms of Use or in a manner that could constitute or encourage conduct that would be considered a criminal offence, give rise to civil liability or otherwise violate any law and that you will not use this Site, in order to post or transmit any infringing, threatening, false, misleading, abusive, harassing, libelous, defamatory, vulgar, obscene, scandalous, inflammatory, pornographic, or profane material. We will fully cooperate with any law enforcement authorities and comply with any Court Order requesting or directing us to disclose the identity of anyone posting or transmitting any such information or materials. You should, also, inform us as soon as you become aware of any unlawful or prohibited use of this Site by any third party.

6.    RELIANCE ON INFORMATION POSTED

6.1 Commentary and other materials posted on our Site are not intended to amount to advice on which reliance should be placed. We therefore disclaim all liability and responsibility arising from any reliance placed on such materials by any visitor to our Site or by anyone who may be informed of any of its contents.

6.2 Our Site may include promotional material or publications of third parties. We do not control such third parties nor can we assume any liability for such third party’ promotions, their accuracy, truth or inability to comply with relevant legal or administrative provisions and obligations.

6.3 We make every effort, so as for our products and services descriptions made in the Site to be current and accurate. However, we do not make any representation or provide any warranty that descriptions of products and services in our Site are and will be accurate, complete, current or reliable. Particularly, in case of typographical errors or omissions or other technical inaccuracies concerning the information displayed in our Site, including but not limited to rates, fees, prices, availability or any other commercial or business issue, we reserve our right to make changes, amendments, corrections or improvements thereof at any time and without any notice.

7.    OUR LIABILITY

7.1 The material displayed on our Site is provided without any guarantees, conditions or warranties as to its accuracy. To the extent permitted by law, we and third parties connected to us hereby expressly exclude:

a) All conditions, warranties and other terms which might otherwise be implied by the applicable legislation.

b) Any liability for any direct, indirect, incidental or consequential loss or damage, incurred by any user in connection with our Site or in connection with the use, inability to use the Site or results of the use of our Site, any websites linked to our Site and any materials posted on it, including, without limitation any liability for loss of income or revenue; loss of business; loss of profits or contracts; loss of anticipated savings; loss of data; loss of goodwill; wasted management or office time; and for any other loss or damage of any kind, however arising and whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable.

7.2 The content, products, services and materials published in our Site or provided through our Site are provided “as is” and on an “as available” basis, without any representation or warranty of any kind, either express, implied or statutory. We do not make any representations, warranties or endorsements regarding the accuracy, reliability, usefulness or completeness of the services, content and materials in our Site or any site linked to it. To the maximum extent permissible pursuant to applicable Law, we disclaim all warranties, express or implied, including but not limited to, warranties of merchantability, fitness for a particular purpose, title, non-infringement, design accuracy, capability, sufficiency, suitability, capacity, completeness, availability or compatibility. 

7.3 In no event shall we be liable for any direct, indirect, punitive, incidental, special or consequential damages arising out of or in any way connected with your access to our Site, display of any material or use of any services in our Site or with the delay or inability to access, display or use of the services, including, but not limited to, your reliance upon opinions appearing on the Site or the Services or otherwise arising out of your use of the Site and its operation, whether based on a theory of negligence, contract, tort, strict liability, consumer protection statutes, or otherwise and even if we have been advised of the possibility of such damages. If, despite this limitation, we are found liable by a competent Court or administrative authority for any loss or damage which arises out of or in any way connected with any of the occurrences described above, then our liability will in no event exceed, in the aggregate, the amount of One-Hundred Euros (EU € 100.00) or the equivalent in local currency.

7.4 We may not keep logues and data relating to the operation of our Site for a long time. This is why, you hereby waive any and all rights to bring any claim or action related to such matters in any forum beyond one (1) year after the first occurrence of the kind of act, event, condition or omission upon which the claim or action is based.

8.    INFORMATION ABOUT YOU AND YOUR VISITS TO OUR SITE

We process information about you in accordance with our privacy policy. By using our Site, you consent to such processing and you warrant that all data provided by you is accurate.

9.    UPLOADING MATERIAL TO OUR SITE

9.1 Whenever you make use of a feature that allows you to upload material to our Site or to make contact with other users of our Site, you must comply with the content standards set by us or in these Terms of Use. You warrant that any such contribution does comply with applicable legislation and regulations as well as those standards and that you will indemnify and hold us harmless for any damages we or any third party may incur thereof due to any breach of that warranty.

9.2 Any material you upload to our Site will be considered non-confidential and non-proprietary, and we have the right to use, copy, distribute and disclose to third parties any such material for any purpose. We also have the right to disclose your identity to any third party who is claiming that any material posted or uploaded by you to our Site constitutes a violation of their intellectual property rights or of their right to privacy. In any event, by uploading any material to our Site, you automatically grant (or warrant that the owner of such materials expressly granted) us a perpetual, royalty-free, irrevocable, non-exclusive right and license to use, reproduce, modify, adapt, publish, translate, publicly perform and display, create derivative works from and distribute such materials or incorporate such materials into any form, medium, or technology now known or later developed. In addition, you warrant that any "moral rights" in those materials have been waived.

9.3 We will not be responsible, or liable to any third party, for the content or accuracy of any materials posted by you or any other user on our Site.

9.4 We have the right to remove any material or posting you make on our Site if, in our opinion, such material does not comply with applicable Law, regulations or the content standards set by us or herein.

10.    DISCLAIMERS

10.1 The Content on this Site may include inaccuracies or typographical errors. Changes may be made periodically to this Site at any time and without notice. However, we make no commitment to regularly update the information contained in this Site. Furthermore, we do not guarantee that this Site will operate uninterrupted or error-free, that defects will be periodically corrected or that it is compatible with your computer, hardware and software, that the Site will be secure, that the errors will be fixed in the Site or that the server providing the Site is free of viruses or any other malware.

10.2 We make reasonable efforts for the maintenance and the availability of the content of the Site. However, the users accept that we are entitled to change and / or interrupt temporarily or permanently all or part of the Site with or without prior notice to the users. We shall not bear any liability for any kind of damage (positive, negative, incidental, contractual or other) arising from the inability of accessing of the users to the Site, the interruption of all or parts of it, the delay, non-delivery, interruption or poor reception of service or loss of your content or the existence of any error. In any case, we reserve the right to interrupt at any time, temporarily or permanently, the operation of all or part of the Site for maintenance or upgrade or any other reason.

10.3 All content is subject to change and is provided to you “as is” without any warranty of any kind, either express or implied, including, but not limited to, the implied warranties of suitability, merchantability, fitness for a particular purpose, or noninfringement. Without limiting the generality of the foregoing, we neither warrant nor represent that your use of any content will not infringe the rights of any third parties nor that the content will be accurate, complete or up-to-date. We assume no responsibility for the failure of any of our services offered in this Site.

11.    EXCLUSION OF LIABILITY

You may make use of this Site at your own risk. Neither we nor any of our officers or directors, agents or any other party involved in creating, producing, developing or delivering this Site are liable for any direct, indirect, punitive, incidental, special, consequential or any other damages of any kind arising out of or in any way connected with the use of this Site or content thereof, whether based on contract, tort (including negligence), strict liability or otherwise, even if advised of the possibility of any such damages.

12.    VIRUSES, HACKING AND OTHER OFFENCES

12.1 You must not misuse our Site by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our Site, the server on which our Site is stored or any server, computer or database connected to our Site. You must not attack our Site via a denial-of-service attack or a distributed denial-of-service attack.

12.2 By breaching this provision, you commit a criminal offence under applicable legislation. In such case, we will report any such breach or incident to the competent law enforcement authorities and we will co-operate with them by disclosing your identity to them. In the event of such a breach or incident, your right to use our Site will cease immediately.

12.3 We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our Site or to your downloading of any material posted on it or on any website linked to it.

13.    LINKING TO OUR SITE

13.1 You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it. However, you must not establish a link in such a way, so as to suggest any form of association, approval or endorsement on our part or create the impression that we are connected or partners in any way.

13.2 You must not establish a link from any website that is not owned by you.

13.3 Our Site must not be framed on any other Site nor may you create a link to any part of our Site other than the home page. We reserve the right to withdraw linking permission without notice. The website from which you are linking must comply in all respects with the content standards set out by us and in these Terms of Use.

13.4 If you wish to make any use of material on our Site other than that set out above, please address your request to [email protected]

14.    LINKS FROM OUR SITE

14.1 Where our Site contains links to other sites and resources provided by third parties, these links are provided for your information only. We have no control over the contents of those sites or resources and accept no responsibility for them or for any loss or damage that may arise from your use of them.

14.2 Since we do not control such third party’ sites linked to our Site, we may not be held liable for any inaccuracy, content, services provided or availability of information on such third party sites. In any case, we do not endorse any purchases or orders in such third party sites nor can we confirm the accuracy or reliability of any information contained therein or product sold or service provided by such third party sites linked to our Site. In addition, we make no representation or warranty relating to their security, such as for credit card use or the provision of other personal information you may provide them. As such, we hereby encourage you to make any investigation necessary, before making any transaction in such third party’ websites linked to our Site or with any such third party and we bear no responsibility thereof.

15.    PROHIBITED USES

15.1 You may use our Site only for lawful purposes. You may not use our Site:

a) In any way that breaches any applicable local, national or international law or regulation.

b) In any way that is unlawful or fraudulent or has any unlawful or fraudulent purpose or effect.

c) For the purpose of harming or attempting to harm minors in any way.

d) To send, knowingly receive, upload, download, use or re-use any material which does not comply with our content standards and these Terms of Use.

e) To transmit, or procure the sending of, any unsolicited or unauthorised advertising or promotional material or any other form of similar solicitation (spam).

f) To knowingly transmit any data, send or upload any material that contains viruses, Trojan horses, worms, time-bombs, keystroke loggers, spyware, adware or any other harmful programs or similar computer code designed to adversely affect the operation of any computer software or hardware.

15.2 You also agree:

a) Not to reproduce, duplicate, copy or re-sell all or any part of our Site.

b) Not to access without authority, interfere with, damage or disrupt:

(i) any part of our Site;

(ii) any equipment or network on which our Site is stored;

(iii) any software used for the operation of our Site; or

(iv) any equipment or network or software owned or used by any third party.

c) To comply with applicable Law and regulations, including the General Data Protection Regulation and any obligation thereof.

16.    SUSPENSION AND TERMINATION

16.1 We will determine, in our discretion, whether your use and access to our Site has led to a breach of these Terms of Use. If a breach of these Terms of Use has occurred, we may take such action as we deem appropriate, including denying access to our Site and services, terminating your account and launching civil or criminal proceedings against you.

16.2 If you attempt or engage in fraudulent or inappropriate activities, including any action that would circumvent these Terms of Use or our policies, we reserve our rights to cancel or modify your bookings or reservations, terminate your account or seek legal redress.

17.    SOFTWARE AVAILABLE ON THIS SITE

The intellectual property rights or other rights in any software that is made available for download from the Site (“Software”) belong to us or our suppliers and licensors. In order to access some of the information on this Site, you may have to enter into licenses with third party software providers. Your ability to access that information may depend on whether you have entered into such licenses. Your use of the Software is governed by the terms of any license agreement that may accompany or be included with the Software. We take no responsibility for arranging any such licenses. Do not install or use any Software unless you agree to such license agreement. Where you download software from this Site, you do so at your own risk and responsibility.

18.    VARIATIONS

We may revise these Terms of Use at any time and publish any amended ones in this page. If we do, we will post the revised version here and change the “Last Updated Version” date (the date it applies from) at the end of this document. You are advised and expected to check this page from time to time and regularly, in order to be informed of any changes we have made, since they will be binding on you. Some of the provisions contained in these Terms of Use may, also, be superseded by provisions or notices published elsewhere on our Site or in the revised Terms of Use.

19.    YOUR CONCERNS

If you have any concerns about material that appear on our Site, please contact [email protected]

20.   MISCELLANEOUS PROVISIONS

20.1 If we decide to waive any breach of obligation arising under these Terms of Use, this should not be considered as a waiver for any other breach or any future breaches. All rights and remedies under these Terms of Use are cumulative and are not exclusive of any rights or remedies provided by Law or by any other agreement.

20.2 If any part of these Terms of Use is determined to be invalid or unenforceable pursuant to applicable Law including, but not limited to, the warranty disclaimers and liability limitations provided herein, then the invalid or unenforceable provision will be deemed superseded by a valid and enforceable provision that most closely matches the intent of the original provision and the remainder of the agreement shall continue in full force and effect.

20.3 These Terms of Use and your use of the Site are governed by and construed in accordance with the Laws of Greece, without regard to their choice of Law provisions. The courts of Athens Greece will have exclusive jurisdiction over any and all disputes arising out of, relating to or concerning these Terms of Use, their interpretation, effect and application and / or the Site or in which these Terms of Use and / or the Site are a material fact.

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